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The Small Print

Making A Purchase

Making a purchase could not be easier. Just browse our Online Shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

All items quoted are in pounds sterling and customers agree to pay the total price including VAT, shipping, carriage and handling costs at the time of purchase. We reserve the right to decline service for non - creditworthy purchasers

We reserve the right to amend prices or specifications, as well as to add or withdraw any item at any time without prior notice.

Items that want to be returned due to wrong sizing by no fault of Sportshop Ltd may be returned and exchanged subject to the extra carriage charges being paid by you the customer.

Customers agree that the use of Sportyshop Ltd and the purchase of the products within are made at the customer's own risk.

This does not affect your statutory rights as a consumer.

Tax Charges

20% VAT is included for all products with the exception of childrens clothing & footwear - which are zero rated. Non European Union Customers may reclaim VAT

Returns

Items that want to be returned due to wrong sizing / non suitability by no fault of Sportshop Ltd may be returned and exchanged subject to the return carriage charges being paid by you the customer. The original invoice must also be returned.

Guarantee

--- Items that are found to be faulty due to manufacture may be returned for exchange or refund. The original receipt must also be returned.

Refunds

Refunds may be given at the discretion of Sportyshop Ltd on unwanted products provided that they are returned in their original packaging and in an unworn / unused condition provided they are returned within 30 days from the date of your order. The original invoice must also be returned.

Returns

Items that want to be returned due to wrong sizing / non suitability by no fault of Sportshop Ltd may be returned and exchanged subject to the return carriage charges being paid by you the customer. The original invoice must also be returned.

All returns should be sent to Sportyshop Ltd, 152 Crabble Hill, Dover, Kent, CT17 0SE

We recommend that you return items using Royal Mail Recorded Delivery service to ensure that they are signed for.

 

Payment and Security

Credit Card Security --- Sportyshop Ltd accepts payment by all major credit or debit cards. Your card details will be ENCRYPTED to ensure a SECURE transfer of all data. Sportyshop Ltd uses Paypal, which is a secure encryption service enabling visitors to our site to be able to buy safely over the Internet. All payment details are processed by our secure third party Paypal payment server and are not held by us.

If you have any queries regarding Security on our site please email our Customer Service Manager Jon Barrett: mailto:jon@sportyshop.co.uk

In using this service customers acknowledge that Sportyshop Ltd and its vendors are not responsible and shall not be held liable for any breaches in transaction security carried out by third parties.

 

Delivery and Shipping

Delivery charges are clearly stated at the checkout page before you place your final order. Orders are currently despatched within 1 working day.

Deliveries to Europe & USA are normally delivered within 10 working days, however we do our best to reduce the delivery time. Other countries may be available on application. Please email us for details.

Items that want to be returned due to wrong sizing / non suitability by no fault of Sportshop Ltd may be returned and exchanged subject to the return carriage charges being paid by you the customer. The original invoice must also be returned.

Refunds may be given at the discretion of Sportyshop Ltd on unwanted products provided that they are returned in their original packaging and in an unworn / unused condition provided they are returned within 14 days of receipt. The original invoice must also be returned.

 

Privacy Policy

Sportyshop Ltd is committed to safeguarding the privacy of visitors to our site. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998).
We do not disclose buyer's information to third parties.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We collect information you supply to us through enquiry and sales orders, and every time you
email us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to:
· build up marketing profiles
· aid strategic development
· audit usage of the site
If you have any requests concerning your personal information or have any queries about our Privacy Policy please email our Customer Service Manager - Jon Barrett jon@sportyshop.co.uk
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes